Before talking about what is communication skill, lets see what is communication.
Communication is sending and receiving information between two or more people. The person sending the message is referred to as the sender, while the person receiving the information is called the receiver. The information conveyed can include facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even emotions. Importance of communication skill is growing day by day.
What is communication skill ?
The communication skill is all about the ability of person to convey information to another effectively and efficiently.
If someone has superb communication skills, he or she probably has an aptitude for good English speaking. That may include verbally, through body language, including facial expressions, eye contact, arm movement, and posture. General communication skills are important for everyday communication in all situations. When you are exchanging conversation with someone else. They are helpful from small talk to deep conversation. And communication skill is included in soft skills.
Types of Communication
Methods of communication vary, and you are almost certainly familiar with all of them. Let’s take a look at some of the primary methods.
- Verbal communication: It is simply sending a message through a spoken language that sender and receiver will understand.
- Examples of verbal communications include face-to-face talking, listening to a lecture or seminar, and listening to a television program. In fact, if you are listening to this lesson, you are engaged in a verbal form of communication.
- Written communication: This communication contains sending a message by the use of symbols that both the sender and receiver will understand. If you are reading the transcript of this lesson, you are engaged in written communication.
- Examples of written communication is writing an email to your boss for a leave, writing a letter or a greeting to wish your friend on his birthday.
- Body language: Body language is a form of nonverbal communication that can be used to send a message. You can often tell if your boss is pleased or upset simply by looking at his facial expressions, posture and gestures.
- For example, a flushed face may mean embarrassment; a clinched fist may indicate anger; and the rolling of one’s eyes may signal disbelief or annoyance.
Listening is the ability to accurately receive and interpret messages in the communication process.
First of all take the time to practice active listening. Active listening involves paying close attention to what the other person is saying, asking clarifying questions. And rephrasing what the person says to ensure understanding (“So, what you’re saying is…”). So that through active listening, you can better understand what the other person is trying to say, and can respond appropriately.
What Makes a Good Listener?
Good listeners actively endeavor to understand what others are really trying to say, regardless of how unclear the messages might be. Listening involves not only the effort to decode verbal messages, but also to interpret non-verbal such as tone of voice, facial expressions, and physical posture.
So that effective listeners make sure to let others know that they have been heard, and encourage them to share their thoughts and feelings fully.