‘What is soft skills’ is a general question and that is a combination of people skills, social skills, communication skills, character traits, attitudes, career attributes, social and emotional intelligence quotients among others. So that it enable people to effectively navigate their environment, work well with others, perform well. And achieve their goals with complementing hard skills, that gives you better communication skill.
The phrase ‘what is soft skills’ is often used to describe the skills which characterize relationships with other people. Or which are about how you approach life and work.
Others phrases that are often used for these types of skills include: ‘people skills’, ‘interpersonal skills’, ‘social skills’ or ‘transferable skills’ and English speaking skill. And that describes what is soft skills.
The attributes of soft skills
Good manners, optimism, common sense, a sense of humor, empathy and the ability to collaborate and negotiate are all important soft skills. Other soft skills include situational awareness and the ability to read a situation. Its because as it unfolds to decide upon a response that yields the best result for all involved.
Another important soft skill is adaptability. An employee with this attribute has the ability to work in various situations equally well and move from one situation to another with ease and grace. The ability to be diplomatic and respectful even when there are disagreements is also a key soft skill. This skill requires the employee to maintain a professional tone and demeanor even when frustrated.
An employee with a high level of emotional intelligence has good communication skills and interpersonal skills. He can clearly articulate goals and can work in a team also knows when to take a leadership role. He knows when to sit back, when to speak, when to listen and when to suggest a compromise etc.